Shipping policy

Shipping Policy

1. Order Processing Time
All orders are processed and handed over to our shipping carriers within 1–3 business days (excluding weekends and statutory holidays). 

Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address provided at checkout. Please allow 24–48 hours for the tracking information to update in the carrier system.

2. Shipping & Delivery Estimates
We ship to various international locations using standard cross-border delivery services.

- Standard Shipping: Estimated 7–15 business days.
- Express Shipping (where available): Estimated 3–7 business days.

*Please note: Delivery times are estimates and begin from the date of dispatch, not the order date. Delays may occasionally occur due to customs clearance, holiday peaks, or extreme weather conditions.*

3. Order Tracking
You can track your package using the tracking number provided in your shipping confirmation email. Tracking links and status updates can also be accessed via the order status page or directly through the official logistics partner's website.

4. Customs, Duties, and Import Taxes
Customers are responsible for any local customs fees, import duties, or taxes applied to their shipment upon arrival, according to local government regulations.

5. Address Accuracy & Non-Delivery
Please ensure that all delivery details are entered correctly during checkout. We are not responsible for delays or failed deliveries resulting from incomplete or inaccurate addresses provided by the buyer. 

If a shipment is returned due to an invalid address or failure to claim, standard reshipment or handling charges may apply.

6. Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact customer support through our official site contact channels so we can assist you with carrier tracking or a suitable resolution.